When am I going to receive my items?

PLEASE ALLOW 12-24 HOURS FOR ORDER PROCESSING DURING THE REGULAR BUSINESS WEEK. ORDERS PLACED FRIDAY AFTER 12:00PM EST WILL BE PROCESSED MONDAY. PACKAGES DO NOT TRAVEL ON SATURDAY, SUNDAY OR NATIONALLY RECOGNIZED HOLIDAYS. PLEASE INCLUDE THE WEEKEND (IF APPLICABLE) TO YOUR DESIGNATED SHIPPING WINDOW. (ie, IF ONE ORDERS FRIDAY FOR 1 DAY (Overnight) DELIVERY THE ORDER WILL BE RECIEVED TUESDAY, NOT SUNDAY).

*There may be weather delays, or delays due to high mail volume depending on where you are located. Please allow at least 4 business days to pass before contacting us about your order. Saturday and Sunday do NOT count as business days!

How do I track my order?

Once your items are in Shipped status, a tracking number is generated. You can click the "View Order Status" link in the My Account page to track your shipped items, or click the tracking number in your Shipment Notification email. Your items will ship as they become available. If you have multiple items on your order they may deliver at different times.

How do I cancel or edit my order?

To cancel or edit an item in Order Received status, please contact us. If your order is eligible, you may be able to edit your order.

What are the different states of an order?

1. Order Submitted
   We've received your order and will begin processing it soon! You may be able to modify your order details while it has this status.
2. Awaiting Shipment
   We have processed your order and are preparing your item(s) to ship. While your item is being prepared, we are unable to modify your order details.
   
3. Shipped/Awaiting Tracking#
    Your order has shipped! Your carrier tracking number will be updated online in Order Status and the FedEx website within 24 hours.